FAQ FOR SPEAKERS

Service Space 2026 will take place in the Apothekertrakt of the Schönbrunn Conference Centre.

You’ll find pictures, overviews and more Information about the venue here

The entrance to the Spitzhof is on Schloßstraße.

The best way to get there is by the U4 underground – Schönbrunn station – Grünbergstraße exit

You can find further information on how to get there here:
https://www.schoenbrunnmeetings.com/buchung-co/anfahrt

Unfortunately, we don’t have a ‘Tap and Go’ system in Vienna.

However, if you download the ‘ÖBB Tickets’ app onto your mobile, enter your details and credit card information, you can use ‘Simply Go’ – you’ll find the button in the app. This allows you to check in and out of your journey, and you’ll receive your invoice by email the following day. The maximum fare for journeys within Vienna is currently EUR 9.00. You can make as many journeys as you like; you’ll only pay the maximum fare.

LINK TO ÖBB TICKETS

We’d like you to give participants the opportunity to chat, so there are no plans for a VIP speaker’s room; however, if you have calls during the conference where you need some peace and quiet, please get in touch with Manuela – we’ll find a suitable room for you.

Are your feet aching? ITSM Partner will have a stand with sofas and comfortable armchairs, where chargers will also be available.

We offer full catering throughout the day – this naturally includes speakers as well.

Do you have any food intolerances or dietary preferences? Let us know, and we’ll pass this on to the caterers.

Gluten-free, dairy-free, vegetarian and vegan options are always available.

Yes, for check-in.

We’ll send it directly to your email address in the week before Service Space.

At check-in, you’ll be given a conference bag and your name badge.

Please send us the details of your talk as soon as possible so that we can feature you on the website and in the programme.

We need:

• a descriptive title

• a short description

• a photo to be used to introduce you

• information for the presenter to use when introducing you.

Please send us your presentation slides (PPT 16:9) by 8 April 2026 at the latest, so that we have enough time to transfer them to the relevant presenter’s laptop and test them.

All programme items are listed in the programme booklet. You’ll find the programme booklet in the bag you’ll receive at check-in.

We’ll also be making the daily schedule available as a PDF.
There will be moderators from our team in every room; please speak to them in good time before your talk.

No, that isn’t necessary.

Our technical partner, Bernhard AV, will provide all the necessary technical equipment. You will be given either a wireless microphone or a handheld microphone. Please contact the relevant presenters in good time before your talk or workshop.

We organise the individual programme items according to theme and relevance. As soon as the programme has been finalised, we will let you know the exact time slot.

Please bear in mind that any verbal confirmations are always provisional and merely indicative, and that a fixed slot at a specific time cannot be guaranteed.

Please inform your speaker(s) that a fixed time will not be confirmed until later in March.

No, that isn’t necessary.

Our technical partner, Bernhard AV, will provide all the necessary technical equipment. In some rooms you won’t need a microphone; in others, you’ll be given either a wireless microphone or a handheld microphone. Please speak to the relevant presenters in good time before your talk or workshop.

All programme items are listed in the programme booklet. You’ll find the programme booklet at your stand by the morning at the latest. We’ll also make the daily schedule available as a PDF.
There will be moderators from our team in every room; we’ll send you the full details in good time before the event.

We will book accommodation for our keynote speakers who are not from Vienna. You will receive further details by email. However, you can send us your travel details now (please book your flight yourself).

We’re organising a dinner just for the speakers and the organising team on the evening before the event, so we can get to know each other. It starts at 6.00 pm.

Please let us know in good time if you can make it, so we can reserve places.

You’ll receive details of the restaurant by email.

Do you have any food intolerances or dietary preferences? Please get in touch with Manuela; we’ll take this into account when making the reservation.

Space Night is the party following Service Space. We’d love it if you could join us and have some fun with the other participants.

Please let us know if you’ll be coming.

Once you’ve spoken at Service Space, you can come back every year. Free of charge. Just get in touch with us.
If you bring along interesting clients, we may even cover your travel expenses.

Please send an email to manuela.friedl@itsmpartner.at with your enquiry.