SERVICE SPACE 2027 Program

“Service Space is the industry’s reunion.”
(O-Ton eines Teilnehmers)

If that’s not enough for you:

Service Space is the meeting place for everyone involved in shaping and developing service management.
Here, you’ll gain inspiration from both practice and research, meet colleagues from a wide range of industries, and share experiences that often get overlooked in day-to-day work.
Whether you’re looking for inspiration for ongoing projects, want to take away new ideas for future initiatives, or simply want to spend a day talking to people who understand the issues you face – Service Space offers the perfect setting for it.

• Service design and modelling: ask away
  At Service Space, you’ll gain practical insights into service modelling and the use of the CMDB. In the partners’ area, theory becomes tangible practice – speak directly to experts who work on implementation every day.
• From the service portfolio to the service catalogue – clarity instead of chaos
  Services, products, solutions, systems – we (and ITIL) bring order to the terminology. In engaging sessions and discussions, you’ll learn how value stream management can be applied effectively in ITSM.
• AI and automation: what really works today
  Whether it’s chatbots, automated workflows or predictive maintenance – the spectrum is vast. At Service Space, you’ll hear first-hand which AI applications are already working, where automation actually works – and where hype meets reality.
• Service Management – more than just ITIL
  Identity and access management, ticket bridging, multi-provider management, DevOps and Lean – topics that only work in combination. Service Space brings these perspectives together.
• Tackling compliance before it becomes critical
  Legislation and regulations such as NIS2, NISG and DORA present many service providers with new challenges. Get tips from professionals who are already in the midst of implementation – and take the opportunity to ask your questions directly.
• ESM beyond IT
  Best practices and concrete examples demonstrate how service management works outside the IT department too – in a clear, cost-effective and practical way. Exchange ideas with pioneers who have successfully established service management practices in various areas of their organisations.

The first highlights of our programme have already been finalised, and we look forward to unveiling them to you bit by bit on our programme page. Stay tuned and check back regularly to keep up to date with the latest news about Service Space 2027.