SERVICE SPACE 2027
INTERNATIONAL CONFERENCE FOR SERVICE MANAGEMENT
March 09, 2027. VIENNA.
International
Meet international
ITSM experts
8 CPD
Collect Peoplecert CPDs
32
Sessions
in 5 streams
Networking
Expand your
ITSM network
Space Night
As always, the best
is saved for last!
Why take part?
Service Space brings together people who work in service management and share their experiences. Our international speakers address topics that – as we know from many years of experience – will soon be on the agenda here too. You will find out which approaches have proven successful and which have not, and get ideas in presentations, workshops and discussion rounds that can actually be implemented in your working environment.
AI &
Automation
Service Design &
Modelling
From Portfolio
to catalog
Enterprise Service
Management
Mastering
Compliance
ITIL, DevOps
& Co
Great conference in the ITSM Space for presentations and networking.
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Motivating mix of future tools and networks for IT services.
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Meet the ITSM community, exchange ideas and learn something new every time.
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Definitely recommendable, because the input is really good, great speakers and a chilled atmosphere...
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A look back
ServiceSpace 2026
MORE THAN JUST A CONFERENCE
That was Service Space 2026: a wealth of ITSM expertise and lively discussion – all in one place.
Together with our partners, we make Service Space possible.
Service Space Partner
share their expertise on stage, discuss current challenges with participants, and demonstrate in the exhibition area how modern solutions are applied in practice.
QUESTIONS ABOUT SERVICE SPACE
“Service Space is the industry’s class reunion.”
(Quote from a participant)
If that’s not enough for you:
Service Space is the meeting place for everyone involved in shaping and developing service management.
Here, you’ll gain inspiration from both practice and research, meet colleagues from a wide range of industries, and exchange experiences that often get overlooked in day-to-day work.
Whether you’re looking for inspiration for current projects, want to take away new ideas for future initiatives, or simply want to spend a day talking to people who understand the issues you face – Service Space provides the perfect setting for it.
- Service design and modelling: ask away
At Service Space, you’ll gain practical insights into service modelling and the use of the CMDB. In the partners’ area, theory becomes tangible practice – speak directly to experts who work on implementation every day. - From the service portfolio to the service catalogue – clarity instead of chaos
Services, products, solutions, systems – we (and ITIL) bring order to the terminology. In engaging sessions and discussions, you’ll learn how value stream management can be applied effectively in ITSM. - AI and automation: what really works today
Whether it’s chatbots, automated workflows or predictive maintenance – the spectrum is vast. At Service Space, you’ll hear first-hand which AI applications are already working, where automation actually works – and where hype meets reality. - Service Management – more than just ITIL
Identity and access management, ticket bridging, multi-provider management, DevOps and Lean – topics that only work in combination. Service Space brings these perspectives together. - Tackling compliance before it becomes critical
Legislation and regulations such as NIS2, NISG and DORA present many service providers with new challenges. Get tips from professionals who are already in the midst of implementation – and take the opportunity to ask your questions directly. - ESM beyond IT
Best practices and concrete examples demonstrate how service management works outside the IT department too – in a clear, cost-effective and practical way. Exchange ideas with pioneers who have successfully established service management practices in various areas of their organisations.
The first highlights of our programme have already been finalised, and we look forward to presenting them to you bit by bit on our programme page. Stay tuned and check back regularly to keep up to date with the latest news about Service Space 2027.